Support
Concierge Agent
Guest requests sorted before they become complaints.
WhatsAppSlackSheetsZendeskGmailNotion
★ 4.4 · 240 deployments · from $89/mo · Optional approval
What it does
Accepts guest requests by chat, assigns them to the appropriate staff, and tracks progress. Guests receive confirmation once the request is complete.
Capabilities
Take guest requestsRoute to staffConfirm with guestTrack completionLate checkout helpLocal recommendationsComplaint deflectionFeedback capture
How it works
- InputIncoming guest request
- ResearchAssess type and priority
- DecisionAssign to appropriate staff
- ActionVerify completion with guest
- ResultResolved request, recorded feedback
🛡️ Human approval — Optional approval. You choose. Run it autonomously, or approve messages and actions before they go out.
<3 minrequest pickup
+0.5review score lift
24/7guest desk
What customers say
“Requests are resolved in minutes, which guests mention in reviews.”
CJCarol Jennings
Front Office Manager
Front Office Manager
Questions about this agent
How are staff members notified?
Through instant Slack or WhatsApp alerts including priority and room details.
Does it follow up with guests afterward?
Yes — it checks with the guest after staff mark the task complete.
Related agents
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