Support
Support Agent
Instant answers, clean handoffs.
ZendeskIntercomWhatsAppShopifySlackGmail
★ 4.8 · 2.1k deployments · from $119/mo · Optional approval
What it does
Reviews incoming queries against your help documentation and order records. It responds in the original channel and routes unresolved cases to your team with full history.
Capabilities
Answer FAQsCheck order statusProcess refundsTriage ticketsEscalate to humansMultilingual repliesUpdate ticketsCollect feedback
How it works
- InputIncoming customer query
- ResearchHelp-center and order record lookup
- DecisionResolution path or escalation decision
- ActionResponse with ticket update
- ResultClosed case with logged history
🛡️ Human approval — Optional approval. You choose. Run it autonomously, or approve messages and actions before they go out.
<1 minfirst reply
60%tickets auto-resolved
24/7coverage
What customers say
“First responses dropped from hours to under a minute, with clear feedback from customers.”
ELEmily Lawson
COO, E-commerce
COO, E-commerce
Questions about this agent
Does it transfer cases to our team?
Yes. Unresolved cases go to your team with the complete conversation included.
Does it support WhatsApp replies?
Yes. It supports WhatsApp, email, and chat.
Related agents
See all agentsAgentHub · free pilot
Put Support Agent to work this week.
Free pilot. Live in 2 to 5 days.