Support
Order Tracking Agent
“Where's my order?” answered before it's asked.
ShopifyWhatsAppZendeskIntercomSlackGmail
★ 4.7 · 520 deployments · from $69/mo · Fully autonomous
What it does
Monitors shipments continuously, responds to tracking queries immediately, and shares delay notifications with revised dates. Most status enquiries are resolved without staff involvement.
Capabilities
Live order statusCourier trackingDelay noticesProactive updatesETA answersFailed delivery helpTicket deflectionSync to helpdesk
How it works
- InputTracking enquiry or order reference
- ResearchCourier and order record review
- DecisionPreparation of status summary
- ActionProactive customer response
- ResultResolved enquiry without a ticket
🛡️ Human approval — Fully autonomous. You choose. Run it autonomously, or approve messages and actions before they go out.
70%fewer status calls
<1 mintracking answers
24/7shipment watch
What customers say
““Where is my order” enquiries fell to nearly zero within the first month.”
LBLaura Bennett
Support Lead, E-commerce
Support Lead, E-commerce
Questions about this agent
Which couriers does it work with?
Major US and international carriers, plus custom carrier integrations via API.
Does it notify customers about delays?
Yes. It identifies delays early and shares the revised delivery estimate.
Related agents
See all agentsAgentHub · free pilot
Put Order Tracking Agent to work this week.
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